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Rates & Policies


Rates
Guardian Technology Solutions charges on an hourly basis for all services unless otherwise stated. All onsite work within our broad travel area has a 1 hour minimum and is billed in 15 minute increments thereafter. Please see below for more details on our travel areas. Remote work has a 15 minute minimum.
Rates are as follows:

Base Rate: $85/hour

Please add the following charges to our base rate for premium services:

  • Emergency Same Day Service: +$20/hour
  • Early Mornings (6:30am-8:00am): +$10/hour
  • Evenings (5:30p.m.-9:30p.m.): +$20/hour
  • Weekends: +$25/hour
  • Nighttime Hours (9:30pm -6:30a.m.): +$30/hour
  • Holidays*: +$20/hour
  • Select Holidays**: +$40/hour

We trust that you will find our rates highly competitive and our services of great value to your company. Please contact us with questions, to schedule a service appointment, or to request a quote or proposal.

*Regular holidays include but are not limited to: 4th of July, Columbus Day, Presidents' Day, Labor Day, & Veterans' Day .
* *Select Holidays include: Christmas & Christmas Eve, Thanksgiving & the Friday after Thanksgiving, New Years Day & New Years Eve, & Easter.

Travel Policy
Guardian Techology Solutions’ office is centrally located in Mission Valley, thus most areas of San Diego County do not require any additional travel compensation. However, the following more outlying areas will require a 2 hour minimum, and in some extreme cases as stated below, an additional trip charge. GTS reserves the right to modify or clarify these zones at its sole discretion.

    • Zone A: 2 Hour minimum
      • North County : communities to the north of Solana Beach, Fairbanks Ranch, or Carmel Mountain
      • East County: east of Poway, El Cajon, or Spring Valley (SR-67 or SR-54)
      • South County: South of National City (SR-54)
    • Zone B: 2 hour minimum & $75/trip fee
      • Ramona
      • Descanso
      • Jamul
      • Camp Pendelton
    • Zone C: 2 hour minimum & $150/trip fee
      • Julian
      • Cuyamaca
    • Zone D: Ouside San Diego County, Call for Pricing.

Cancellation Policy
All cancellations must be made at least 12 hours in advance. Any cancellations made less than 12 hours before the scheduled appointment will be billed at half of the first hour rate. In the event that the engineer shows up to the site and the customer is not present, the engineer will wait 30 minutes from the time of the scheduled appointment, after which time he will leave and the customer will be billed for the entire first hour.

Reinstallation of Software Policy
GTS engineers will not reinstall software for which the customer cannot show proof of ownership. GTS is not liable for reinstalling third-party software for which the customer cannot provide installation CD's.

Privacy Notice

This privacy notice discloses the privacy practices for www.GTechSupport.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 858-717-2323 or via email.